Frequently Asked Questions – AmoreKin.com
Orders & Shipping
How long does shipping take?
Standard shipping: 4-7 business days
Express shipping: 2-3 business days
Overnight shipping: Next business day
International shipping: 7-14 business days
Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by destination.
Can I change my order after placing it?
Contact us immediately through our website. Changes are only possible before orders enter the shipping process.
Returns & Exchanges
What is your return policy?
We offer 30-day returns for most items. Products must be unused and in original condition with tags attached.
How do I return an item?
Log into your account, select the order you wish to return, and follow the return instructions. You’ll receive a return label to print.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. Please allow additional time for your bank to process.
Products & Sizing
How do I choose the right size?
Refer to our detailed size charts on each product page. We provide measurements in both inches and centimeters.
Are your products true to size?
Most customers find our items fit true to size. Check our size guides and customer reviews for specific fit information.
What materials are your products made from?
We use premium natural materials including organic cotton, bamboo viscose, and sustainable fabrics.
Payment & Accounts
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed.
How do I create an account?
Click “Create Account” in the top navigation. Accounts let you track orders and save your information.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. You’ll receive email instructions to reset your password.
Customer Service
How do I contact customer service?
Use the contact form on our website for the fastest response. Include your order number for order-related questions.
What are your customer service hours?
Our team is available Monday-Friday, 9:00 AM – 6:00 PM EST. We respond to all inquiries within 24 business hours.
Product Care
How should I care for my items?
Follow the care instructions on each product’s label. Most items can be machine washed in cold water.
Can I tumble dry your products?
We recommend air drying or tumble drying on low heat to maintain product quality and longevity.
Special Services
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping service. Select this option during checkout.
Can I include a gift message?
Absolutely! You can add a personal gift message during checkout at no additional charge.
Do you have a loyalty program?
Yes, we offer a loyalty program that rewards you with points for every purchase. Sign up through your account.
Technical Support
The website isn’t working properly – what should I do?
Clear your browser cache and cookies, or try using a different browser. Contact us if issues persist.
Why is my payment not processing?
This could be due to incorrect payment information or security checks by your bank. Verify your details and try again.
Safety & Quality
Are your products safe for sensitive skin?
Yes, all our products are made from hypoallergenic materials and are safe for sensitive skin.
Do your products meet safety standards?
All our products meet or exceed relevant safety standards and certifications.
For any other questions not covered here, please contact us through our website. Our customer service team is always happy to help!